Questions visitors ask about MyRemoteVA
Short answers on prices, the free trial, quality checks and who does the work. Cannot find yours? Ask below and a person will reply.
Do you work with nonprofits and charities?
Yes. Nonprofits and charities can start on the $1 plan, which adds one hour of VA work a month for new registrations. If you need more hours, register first, then send a business document that shows your nonprofit status and ask for extra hours at $3 an hour. Our team reviews each request. We do not handle donations and we do not give legal or tax advice.
Is there a discount for nonprofits?
Verified nonprofits can request extra hours at $3 an hour after registering on the $1 plan and sending a document that shows their status. It is reviewed by our team and it is not automatic.
How much does a virtual assistant cost?
From $5.62 an hour on the full-time plan (160 hours for $899 a month). Part-time is 80 hours for $500. Pay-as-you-go is $12 an hour for any number of hours. Hourly blocks start at $33 for 3 hours. Prices are in US dollars.
Can I try MyRemoteVA before I pay?
Yes. You can try 3 hours free. The trial runs for 2 days, then the plan you choose starts. New registrations can also take the $1 plan, which adds one hour a month. Payments are final, so start with one repeat task.
What is the $1 plan?
New registrations pay $1 a month, and one hour of VA work is added to the account every month. Unused hours roll over while your account is active.
Do unused hours roll over?
Yes. Unused hours roll over while your account is active, and pay-as-you-go hours never expire.
Do you offer refunds?
No. All payments are final and non-refundable, apart from rights the law does not allow us to remove. Start with the 3-hour free trial or one repeat task to test the fit.
Can I cancel at any time? Is there a contract?
There is no long contract. Pay-as-you-go has no monthly commitment, and the monthly plans can be stopped. Payments already made are final. The terms explain billing in detail.
Who does the work and where is the team based?
Our team is based in Kozhikode, Kerala, India. They work in English, use AI tools to work faster, and a team lead reviews every task before it reaches you.
Which countries and time zones do you work in?
We serve businesses in the United States, United Kingdom, Canada, the UAE, Australia and New Zealand, plus Ireland, Singapore, South Africa, Saudi Arabia and Qatar. Shifts are planned around your working day. We do not offer services to clients located in India, Pakistan or Bangladesh.
Do you answer phone calls?
Yes, inbound calls only, through the virtual receptionist service. We do not make outbound or cold calls. Most of our other work is email, chat, admin, bookkeeping and web projects.
Do you make sales or cold calls for me?
No. Our assistants do not make outbound or cold calls. They can follow up by email and chat, keep your calendar and book meetings that people request.
Can you do bookkeeping?
Yes. A bookkeeping assistant can handle invoicing, bank reconciliation, expense tracking and monthly reports. Bookkeeping here is record keeping, not tax or accounting advice, so filings stay with your accountant.
Do you give tax or legal advice?
No. Our guides and services are general information and admin support, not tax, legal or accounting advice. Ask a qualified professional about your own situation.
Do you work with law firms?
Yes, for admin: intake forms, scheduling, document formatting and billing preparation. An assistant does not give legal advice, does not handle trust or escrow money, and works within the confidentiality rules you set.
Do you work with accountants and bookkeeping firms?
Yes. Accounting firms hand off document chasing, client onboarding, deadline tracking and inbox admin. We do not prepare tax advice or file returns.
Do you work with real estate agents and property managers?
Yes. Real estate assistants handle listing updates, CRM entries, transaction coordination and lead follow-up. Property managers use them for tenant emails, maintenance tracking and owner statements.
Do you work with medical, dental or therapy practices?
For non-clinical admin only: scheduling, reminders, insurance paperwork and inbox support. We do not handle clinical notes or give health advice, and privacy duties stay with your practice.
Can you build or maintain a website?
Yes. We offer WordPress development, website design, website maintenance and Shopify or ecommerce builds, billed by the hour at the same rates as our other roles.
Can you build mobile apps or custom software?
No. Our web work covers WordPress, website design, website maintenance and Shopify or ecommerce websites. We do not build mobile apps or custom software.
Who owns or runs MyRemoteVA?
MyRemoteVA, doing business as My Remote VA, is a managed service for admin, bookkeeping, customer support, ecommerce and website work. The team is based in Kozhikode, Kerala, India. The About page has the address and contact details.
Can you manage my social media?
Yes. A social media assistant plans content calendars, schedules posts, replies to comments and prepares monthly reports from your approved wording and brand guide.
Can you handle customer support?
Yes. A customer support assistant works ticket queues, email and live chat using your tone and policies. A team lead reviews the work, and tricky cases come back to you.
Can you run my ecommerce store?
Yes. An ecommerce assistant handles listings, inventory updates, order support and returns for Shopify, Amazon and similar stores, using a staff login with limited access.
How do I send tasks to my assistant?
Send tasks through the client portal, by email, from your own CRM or project tool, or on WhatsApp. The portal shows task status, hours used, chat and files.
How fast can I start?
Usually the same day. Register, pick a plan and send your first task. A standby pool of assistants means there is no recruiting wait.
Are your assistants real people or AI?
People. Every assistant is a trained person who uses AI tools to draft and organise faster, then checks and rewrites the result. A team lead reviews every task.
Is my data safe?
We use staff logins with limited access instead of your own passwords, agree access rules with you, and remove access when a task ends. A data processing agreement is available on request. We do not claim security certifications.
What languages do you support?
English only. Our team works in English, and we do not offer other languages.
How do I pay?
Subscriptions are paid through PayPal and prices are in US dollars. Payment details are handled by PayPal and are not stored on our website.
Is there a minimum number of hours?
No minimum on pay-as-you-go, which is $12 an hour. Hourly blocks start at 3 hours for $33, and the $1 plan adds one hour a month.
How is MyRemoteVA different from a freelancer?
A freelancer works alone, so your work stops when they are away. MyRemoteVA is a managed team: a standby assistant can step in and a team lead reviews every task.
Can I hire one dedicated assistant?
Yes. A full-time dedicated plan is 160 hours a month for $899 ($5.62 an hour). Part-time is 80 hours a month for $500.
What tasks can a virtual assistant do?
Inbox and calendar management, data entry and research, bookkeeping and invoicing, social media, customer support by email or chat, ecommerce operations and web projects. See the guide for 25 tasks you can hand off.
How do I book a call with your team?
Use the Book a meeting page to pick a time for a free strategy call. You receive a video link by email. You can also email info@myremoteva.com or send a question to our team.
How can I contact MyRemoteVA?
Email info@myremoteva.com, call +1 (917) 920 7030 (a US number), or send your question through the Ask bar or the contact page. We reply by email.
Do you offer white-label or agency partnerships?
Marketing and creative agencies use us for client reporting, scheduling, inbox and admin work. If you want to discuss a partnership arrangement, send your question and our team will reply.
Do you work with small businesses and startups?
Yes. Most clients are founders and small businesses. Start with the 3-hour free trial or the $1 plan, hand off one repeat task, and add hours when it works.
Can you help with payroll?
We can prepare timesheets, enter payroll data and keep records tidy. You or your payroll provider approve and file payroll. This is admin support, not tax or legal advice.
What happens if my assistant is away?
A standby assistant from our pool can step in, and a team lead reviews the work either way.
Can I talk to a person?
Yes. Leave your name and email in the Ask bar or on the contact page and our team will reply by email, or email info@myremoteva.com.
Do you have customer reviews?
Yes. We have client reviews on Google, Clutch, G2 and Trustpilot. The About page links to each profile so you can read them yourself.
How do I know the work is good quality?
A team lead reviews every task before it reaches you. Start with one repeat task, or try 3 hours free, and judge the result yourself before you commit to a bigger plan.
What happens to my data if I stop using the service?
Confidentiality duties continue after the service ends, and a data processing agreement is available on request. The terms of service explain this in detail, and you can email info@myremoteva.com for a copy.
Do you have an affiliate or referral programme?
Yes. If you know a business that needs help with admin, bookkeeping, customer support, ecommerce or website work, you can refer them and earn 30% of their first paid month, one time only. You get a unique affiliate code and personal referral links. You message the business yourself by email or WhatsApp, and when they open your link their browser remembers your code for 30 days. Then you send us the lead on the affiliate page. Earnings are paid monthly.
Prices are in US dollars. Payments are final. The trial runs for 2 days, then the plan you choose starts.