Privacy policy

What we collect on this website

When you send an enquiry we collect the name, email address, optional phone number and message you type into the form, plus the page you sent it from. We do not ask for payment details on this website.

How we use it

We use your details only to reply to your enquiry and to follow up on it. We do not sell your information.

Where it is stored

Enquiries are emailed to our team and kept in a private log on our hosting account, which is not publicly accessible. You can ask us to delete your enquiry at any time.

Subscriptions and the client portal

Subscriptions are paid through PayPal, and client accounts are handled in our client portal. Our Terms of Service cover its use. Payment details are handled by PayPal and are not stored on this website.

Analytics

When you send a form, we also save the website you came from and the first page you visited, so we know which pages bring enquiries. This is kept in your browser and sent only with the form. It contains no personal details.

We use Google Analytics to count visits and see which pages are read. It uses cookies and collects anonymous usage data such as pages viewed, device type and approximate location. We do not use it to identify you. You can block it with a browser setting or extension, or opt out with Google's browser add-on.

Visit counts, chat records and notifications

Visit counts: after you move or scroll on a page, your browser sends us a one-way hash of your IP address and browser type. We keep it for 8 days to count how many people visited in the last 7 days, and we cannot turn it back into your IP address. We do not count visits from India, Pakistan or Bangladesh.

Chat records: when you use the live chat, our own website also keeps a private log of chat events (the page you were on, the details you enter in the pre-chat form and your first messages) so that we can follow up.

Ask bar: questions typed into the Ask bar are stored without your name or email, so we can see what visitors need and improve our answers. If you send a question to our team, it is handled like an enquiry.

Notifications: if you choose "Notify me", your browser gives us a subscription address so we can send you occasional updates about new free tools and offers. You can turn notifications off in your browser at any time.

Third-party services

Fonts on this website are served from our own hosting, not from Google. Our contact and review links take you to third-party sites with their own policies.

Plans gallery: when you send a hand-off plan, it is added to our public plans gallery without your name or email. We show your business type, tasks and hours, with the approximate city and country of your IP address, which we look up through a third-party service (GeoJS, with ipwho.is as a backup) at the moment you send the plan. We keep only the city and country, never your IP address. Email us at any time and we will remove your plan.

Affiliate programme: if you send a lead on the Affiliate page, we store your name and email, your unique affiliate code and the details of the person you refer (name, email, country, business and notes) so we can record the referral and confirm any earnings. The page can set a cookie in your browser that keeps your affiliate code for up to ten years. You can ask us to delete your affiliate data at any time by emailing info@myremoteva.com.

Booking a call: the Book a meeting page embeds a Calendly calendar. Calendly receives the name, email and time you enter to book, may set its own cookies, and sends a Google Meet link by email. See Calendly's privacy policy.

If you use the live chat, it is provided by tawk.to. Chat messages, and technical data such as your IP address and the pages you view, are processed by tawk.to under its own privacy policy. Do not share passwords or card details in chat.

Contact

For any privacy question or request, email info@myremoteva.com.