What's included

Tasks your customer support VA handles every week.

Your customer support VA trains on your product, tone guide and past tickets before taking a single live conversation.

01

Ticket triage & replies

Zendesk, Gorgias or Freshdesk queues answered within your SLA.

ZendeskGorgias

02

Live chat coverage

Real-time chat support during your peak hours, in your brand voice.

Live chat

03

Order & shipping support

Tracking updates, refunds and exchange requests handled end to end.

Orders

04

FAQ & macro building

Recurring questions turned into fast, accurate saved replies.

Macros

05

Escalation handling

Edge cases flagged and routed to you with full context, not just forwarded.

Escalations

06

CSAT reporting

Response time and satisfaction tracked so support quality stays visible.

Reporting

Who this is for

Built for teams whose support queue outgrew them.

Your customer support VA trains on your product, tone guide and past tickets before taking a single live conversation.

01

E-commerce brands post-launch

Order volume grew faster than your ability to answer every ticket personally.

02

SaaS teams pre-dedicated support hire

You need coverage now, not after a 6-week hiring process.

03

Seasonal or campaign spikes

Flexible hours that scale up around launches and scale back after.

“Running an ecommerce business comes with never ending tasks, and MyRemoteVA has been a huge support system for me. They manage customer messages with a friendly and professional tone, update product listings, and keep my order process running smoothly.”

M

Maria A.E-commerce Business Owner · Google Reviews