A virtual assistant for ecommerce brands takes the repeat back-office work of a growing store: product listings, order support, supplier follow-up, returns tracking and month-end bookkeeping prep. You keep strategy, ad spend and supplier terms. Plans start at $5.62 an hour.
A virtual assistant for ecommerce brands takes the repeat back-office work that grows with every order: listings, customer messages, supplier chasing, returns and month-end prep. You keep the brand, the products and the decisions. This guide shows what to hand off, what to keep, and what it costs.
Tasks a virtual assistant for ecommerce brands can take
| Area | What the assistant does |
|---|---|
| Product listings | Adds products, titles, descriptions and images from your brief, and fixes errors in bulk |
| Order support | Answers order status and delivery questions from your saved replies |
| Returns and refunds | Logs return requests, applies your rules, and flags exceptions for you |
| Supplier follow-up | Sends purchase order reminders and tracks delivery dates |
| Inventory sheets | Updates stock counts and flags low items from your reports |
| Marketplace admin | Updates prices, checks listing health and answers buyer messages |
| Reviews | Collects reviews, tags issues and drafts replies for your approval |
| Monthly reports | Builds a sales, returns and support sheet from your exports |
| Bookkeeping prep | Matches payouts and expenses so your accountant gets clean records |
Every task is reviewed by a team lead before it reaches you. Humans do the work, with AI tools used to speed it up.
What brand owners should keep
Some work stays with you. A virtual assistant for ecommerce brands does not set strategy or spend your money.
- Brand, product and pricing decisions.
- Ad spend and ad accounts.
- Supplier terms and payments.
- Refund exceptions and tax advice, which come from you and your accountant.
- Phone calls. Our assistants do not make calls.
Start with order support and listings
Both repeat daily and follow clear rules. Start here, then add more.
- Write your top ten customer questions and the answers you want sent.
- Write your return rules, including what needs your approval.
- Ask the assistant to answer routine messages and tag the rest for you.
- Review the tags every day for the first week, then every Friday.
The task brief templates show how to write each rule once. For a longer list of tasks, see the ecommerce virtual assistant checklist.
What a virtual assistant for ecommerce brands costs
| Plan | Price | Per hour |
|---|---|---|
| 3-hour block | $33 | $11.00 |
| Pay-as-you-go | $12 an hour | $12.00 |
| Part-time, 80 hours a month | $500 | $6.25 |
| Full-time, 160 hours a month | $899 | $5.62 |
Orders rise and fall with the season. Hours that roll over help in quiet months, and a larger plan helps before peak sales. Unused hours roll over while your account is active. Use the cost calculator to plan your hours, or read about a dedicated virtual assistant for steady volume.
Keep store access safe
Give the assistant a staff account, not your owner login. Limit it to the tasks that need it. Use a password manager and turn on two-step login. Remove access when a task ends. The security checklist lists the steps.
How to start
- Pick three repeat tasks, such as order support, listings and returns logging.
- Start small, or try the 3-hour free trial. The trial runs for 2 days, then the plan you choose starts.
- Check the time zone planner for your overlap. Our team works from Kerala, India.
Want to talk first? Book a strategy call or see the ecommerce support service.
Helpful next steps
Frequently asked questions
What can a virtual assistant do for an ecommerce brand?
Product listings, order support by email and chat, supplier follow-up, returns tracking, inventory sheets, reports and bookkeeping prep. Our assistants work online and do not make phone calls.
Which platforms do you work with?
The assistant works inside the tools you already use, such as Shopify, WooCommerce, Amazon seller tools, Etsy and your helpdesk. Share access to only what each task needs.
Can the assistant approve returns or spend money?
Only inside rules you write. Money decisions, refund exceptions and supplier terms stay with you. A team lead reviews every task.
How much does it cost?
Pay-as-you-go is $12 an hour, part-time is 80 hours for $500, and full-time is 160 hours for $899, or $5.62 an hour. A 3-hour block is $33. Prices are in US dollars.
What is doing this yourself costing you?
Doing it yourself: $2,165 a month of your time.
The same hours at our $12/hr pay-as-you-go rate: $520. Dedicated plans start at $5.62/hr.
Simple maths from the numbers you enter. It assumes a VA can take on those hours.
Try 3 hours freeWritten by the MyRemoteVA team. Search-trend figures come from Google Trends. Prices shown are our current plans. Last updated October 19, 2026. Questions or corrections? Contact us.