Reception & Customer Support, from $5.62/hr.
Answer inbound calls, work the ticket queue and follow up leads by email and chat. 2 roles to choose from, or ask us to blend two under one VA.
Customer Support
A customer support virtual assistant for ticket queues, live chat and order support — the answer when you want to outsource customer service without losing your tone or policies.
Reception & Appointment Setting
A virtual receptionist and appointment setter to answer inbound calls, book meetings, qualify leads and follow up by email and chat, in your business hours. No outbound or cold calling.
More on reception & customer support.
Customer Support Outsourcing: What to Hand Off and What to Keep
Customer support outsourcing means a trained team answers your customers' emails, chats and calls for you. Hand off the repeat questions, keep refunds and edge cases with you, and start with one channel so you can check quality before you add more.
Read the guideCustomer Service Outsourcing Companies: How to Compare
When comparing customer service outsourcing companies, check which channels they cover, how replies are reviewed, pricing against your real volume, and whether you can run a small paid test. Give each company the same sample tickets and compare the results directly.
Read the guideVirtual Assistant Rates: US vs UK vs Australia (2026)
Virtual assistant rates in 2026 vary by provider, and local hires carry extra employment costs. A managed remote VA from MyRemoteVA costs $5.62 to $12 an hour in US dollars, the same in every country, with shifts matched to your hours.
Read the guideThe Ecommerce Virtual Assistant Checklist
An ecommerce virtual assistant handles listings, inventory, order fulfilment and returns for an online store. Hand off all four so stock alerts, shipping issues and refunds are handled daily, not when the founder finds time. Plans start from $5.62 an hour.
Read the guideQuick answers
Reception & Customer Support assistants start from $5.62 an hour on the full-time plan, and a team lead reviews every task.
Which services are in Reception & Customer Support?
The roles in this group are: Customer Support VA, Virtual Receptionist. You can also ask us to blend two roles under one assistant.
How much does it cost?
Full-time is 160 hours a month for $899, about $5.62 an hour. Part-time is 80 hours a month for $500. Pay-as-you-go is $12 an hour. Prices are in US dollars.
Who checks the work?
Our assistants use AI tools to research and draft faster, then rewrite and check the result. An experienced team lead reviews the work before it reaches you.
Can I try it first?
Yes. New registrations can start on the $1 plan, which adds one hour of VA work to your account every month. Send one small task and judge the result before you spend more. Payments are final.