Healthcare

Dental Virtual Assistant: What They Do and Why Practices Are Hiring Them

Dental Virtual Assistant: What They Do and Why Practices Are Hiring Them illustration
Quick answer

A dental virtual assistant is a remote admin for a dental office. They run patient recall lists, verify dental insurance, confirm appointments and follow up on balances, so the front desk can focus on patients in the chair.

Searches for "dental virtual assistant" more than doubled in the past year. Dental offices face the same problem as most small practices. The front desk is busy with patients, so recalls, insurance checks and follow-up calls fall behind. A dental virtual assistant picks up that work remotely.

Dental VA: the weekly task mix
RecallPatients due for cleanings, called and booked
InsuranceBenefits checked before each visit
Follow-upUnscheduled treatment and balances chased

These three tasks are where most dental offices lose revenue quietly.

What a dental virtual assistant handles

  • Patient recall: calling and texting patients due for cleanings.
  • Dental insurance verification before each appointment.
  • Confirming tomorrow's schedule and filling cancellations.
  • Following up on unscheduled treatment plans.
  • Chasing patient balances and checking claim status.
  • Answering overflow calls and booking new patients.

Patient recall is where the money is

Most dental offices have hundreds of patients overdue for a visit. Nobody has time to call them. A dental office virtual assistant can work that list every day. Even a few extra bookings a week can pay for the VA many times over.

Dental insurance verification without the hold music

Dental insurance verification means long calls and carrier portals. It is exactly the kind of task a remote VA does well. They check coverage a day or two ahead and note frequencies, waiting periods and limits in the patient chart.

Supporting the dental front desk, not replacing it

Your dental front desk still greets patients and handles check-in. The VA takes the phone and admin work around them. That means fewer interruptions and shorter waits for patients standing at the counter.

Privacy and access

Your VA works inside your practice software with the access you set. They follow your HIPAA and privacy procedures. We agree the rules with you before any patient data is shared.

What it costs

A part-time dental virtual assistant is $500 a month for 80 hours. Full-time is $899 for 160 hours, which works out to $5.62 an hour. Smaller offices can start with a 12-hour block for $120. See all pricing.

Want your recall list worked every day? See the medical and dental VA service or start for $1.

Frequently asked questions

What does a dental virtual assistant do?

Patient recall, dental insurance verification, appointment confirmations, treatment plan follow-up, billing follow-up and phone coverage.

Can a dental VA use my practice software?

Yes. Dental VAs work inside common systems such as Dentrix, Eaglesoft and Open Dental, using the access you set up.

How much does a dental virtual assistant cost?

At MyRemoteVA, from $5.62/hr on a full-time plan, $500 a month part-time, or from $33 for 3 hours.

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