The Future of Customer Support: Hybrid AI-Human Models for 24/7 Delight
In 2026, customer expectations have reached an all-time high. A “business hours only” support model is no longer acceptable, yet 73% of customers still report frustration when they can’t reach a real person for complex issues. The “chatbot-only” experiment of the early 2020s failed because it lacked one thing: Empathy.
