Hire Virtual Assistant for Customer Services for $4/Hour.

Get Skilled, Fully Managed Remote VA with Dedicated Support and Advanced AI Expertise at an Affordable Price. ✔️Dedicated Assistant. ✔️Hours-Rollover. ❌No Contract

Our Customer Services Suite

Precision support for founders, CEOs, and busy professionals.

Helpdesk Support

Resolution-focused support for your growing user base.

🎫 Ticket Management: We triage and respond to support tickets within your preferred platform (Zendesk, Freshdesk, or Gorgias), ensuring no customer is left waiting.

🔧 Troubleshooting: Our VAs learn your product inside and out to provide accurate, helpful solutions to common technical issues and user questions.

📘 Knowledge Base Growth: We identify recurring issues and draft help articles to help your customers find answers themselves, reducing future ticket volume.

Live Chat

Real-time engagement that builds trust.

⚡ Instant Responses: We provide immediate assistance to website visitors, answering product questions and guiding them through the checkout process.

🎯 Lead Qualification: While chatting, our VAs identify high-intent prospects and gather contact details for your sales team to follow up on.

🚀 Proactive Engagement: We reach out to users who seem stuck on specific pages, offering help to reduce cart abandonment and bounce rates.

Feedback Collection

The insights you need to build a better product.

📝 Post-Interaction Surveys: We manage CSAT and NPS surveys after support sessions to measure customer satisfaction and identify areas for improvement.

⭐ Review Monitoring: Our VAs track and respond to reviews on platforms like Trustpilot or Google, ensuring your online reputation remains stellar.

📈 User Sentiment Reporting: We compile weekly reports summarizing customer pain points and feature requests, giving you a direct line to your audience’s needs.

Inquiry Handling

Every question answered, every lead captured.

📬 Email Management: We monitor your general “info@” or “hello@” inboxes, sorting inquiries and responding to standard questions instantly.

📱 Social Media DMs: Our VAs handle customer queries across LinkedIn, Instagram, and Facebook, maintaining a consistent brand voice on every channel.

🔀 Referral Routing: When a complex or high-value inquiry arrives, we ensure it is immediately routed to the correct department or team member.

FAQ

Clear answers to help you make the right decision.

How quickly can a VA learn my specific product and support protocols?

Our VAs are trained in rapid knowledge acquisition. By reviewing your existing documentation and using a “Shadow Period” for initial tickets, they are typically fully operational and responding in your brand voice within 3 to 5 business days.

Can the VA handle support across multiple time zones?

Yes. We can coordinate shifts to ensure your Helpdesk Support and Live Chat are active when your customers are most online. Our flexible $4/hr structure allows you to scale coverage based on your specific global needs.

Which helpdesk and chat tools are your assistants familiar with?

Our VAs are platform agnostic and arrive ready to work in tools like Zendesk, HubSpot, Gorgias, Intercom, and Tidio. If you are not yet using a dedicated system, we can help you set one up on your MyRemoteVA dashboard.

How is “emergency work” handled for sudden spikes in customer inquiries?

You can create a task on our dashboard and the team will review and start processing utilizing the team, even when the dedicated VA’s shift is not started yet. We prioritize managing inquiry surges to keep your response times low.

How do you ensure my customer data remains secure and private?

We utilize encrypted password managers and follow strict data privacy protocols. Our VAs only access the systems you explicitly permit, ensuring that inquiry handling and feedback collection remain compliant with your security standards.

Can I “trial” an assistant for a one-time feedback collection project?

Yes. We offer a free forever plan that offers 1 hour free every month. This is an ideal way to test out a specific inquiry handling task or survey project before committing to an ongoing customer service plan.

Will the VA assist in building a “Frequently Asked Questions” page for my site?

Absolutely. One of the key benefits of our VAs is their ability to identify trends in Inquiry Handling and turn those into a permanent Knowledge Base, reducing the overall workload for your team over time.

How do the “AI Skills” improve the customer service experience?

Our VAs use AI to summarize long ticket threads, draft faster initial responses, and analyze customer sentiment in feedback collection. This results in 2x the output and faster resolution times for the same $4/hr investment.